Get in contact

For help and support please contact our Customer Service Team, using one of the following methods and quoting your policy reference if you have one. Lines are open Monday to Friday (excluding bank holidays) 9:00 am to 5.00 pm.

Telephone: + 44 (0) 808 175 0850 

Email:  EWS1help@mgamutual.com

Claims notification

All claims under this insurance are to be notified to the Insurer’s appointed claims representative, Caytons Law LLP using one of the following methods and quoting the policy reference:

Telephone:  + 44 (0) 808 175 0850 
Email: ews1claims@caytonslaw.com

How do I complain?

We try hard to live up to our promises but sometimes you may feel we are not up to scratch. If so, and you have a complaint, in the first instance you should contact Caytons Law LLP using one of the following methods and quoting the policy reference.

Telephone: + 44 (0) 808 175 0850 
Email: ews1complaints@caytonslaw.com or
by writing to: Caytons Law LLP, 85 Gracechurch Street, London, EC3V 0AA.

We will acknowledge your complaint in writing, within 5 working days of receipt, send you a copy of our complaints procedure and advise you who is dealing with your complaint.

If you remain dissatisfied after Caytons Law LLP has considered the complaint you should contact MGAM Limited by email:  complaints@mgamutual.com

If we cannot resolve matters to your satisfaction, you can refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
0845 080 1800

Making a complaint does not affect any of your legal rights.